Privacy Policy

This Privacy Policy explains how Firefly Lighting collects, holds, uses and discloses personal information, and how you can access or correct the information we hold about you.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or contacting us, you agree to the handling of your personal information as described in this policy.

In this policy, “we”, “us” and “our” mean Firefly Lighting.

We collect personal information that you provide directly to us. Through our enquiry form this is your name, email address, phone number, company name, and anything you choose to write in your message, along with the products your enquiry relates to.

If you subscribe to our newsletter we collect your email address.

If you apply for a credit account or place an order we collect the business and billing details needed to process it.

We also collect technical information automatically when you visit the site, including your IP address, browser type, device type, the pages you view and the site you arrived from.

Most personal information is collected directly from you, when you submit a form, send us an email, or speak with us by phone.

Technical information is collected automatically by our website and its analytics tools. See the Cookies and Analytics section below.

Where it is reasonable and practicable, we collect personal information from you rather than from a third party.

We use personal information to respond to your enquiry, prepare and issue quotes, process and deliver orders, provide warranty and after-sales support, and maintain our business records.

We use your email address to send you our newsletter only where you have asked to receive it. Every newsletter includes an unsubscribe link, and unsubscribing takes effect for all future newsletters.

We use technical information to understand how the site is used and to improve it.

We do not sell personal information.

Our website uses cookies and similar technologies. Some are necessary for the site to function. Others support analytics.

We use Google Analytics to measure how the site is used. Google may hold this information outside Australia and handles it under its own privacy policy.

You can block or delete cookies through your browser settings. Some parts of the site may not work as intended if you do.

Where we use advertising or remarketing technologies, they are subject to the same controls, and you can manage them through your browser or through the provider's own opt-out tools.

We disclose personal information to service providers who help us operate the business, and only for that purpose. These currently include our website host, our content management system, our email delivery provider, and our newsletter platform.

We may disclose personal information to freight and delivery providers where that is necessary to deliver your order.

We may disclose personal information where the law requires or authorises us to do so.

Where an enquiry or order involves one of our distributors, suppliers or manufacturers, we disclose only the information needed to deal with it.

Some of the service providers we rely on store data outside Australia. Where that is the case we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

This applies to the hosting, content management, analytics and email providers we use to run the website and respond to enquiries.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls, encrypted connections, and limiting access to staff who need it.

No method of transmission or storage is completely secure. We cannot guarantee absolute security of information sent to us over the internet.

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires us to keep it.

Where information is no longer needed and we are not required to retain it, we take reasonable steps to destroy it or de-identify it.

Business and order records are generally kept for the period required under Australian tax and corporations law.

You may ask for access to the personal information we hold about you, or ask us to correct it, by emailing sales@fireflylighting.com.au.

We will respond within a reasonable period. We may need to verify your identity before acting on the request.

If we refuse a request for access or correction we will tell you why in writing, and how you can complain about that decision.

We send marketing communications only to people who have consented to receive them.

You can opt out at any time by using the unsubscribe link in any marketing email, or by emailing sales@fireflylighting.com.au. We will action the request promptly.

If you believe we have mishandled your personal information, contact us at sales@fireflylighting.com.au. Tell us what happened and how you would like it resolved.

We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this Privacy Policy from time to time. The current version is always the one published on this page.

We encourage you to review this page from time to time so you are aware of how we handle personal information.

For any question about this policy or about how we handle personal information, email sales@fireflylighting.com.au.

You can also reach us using the contact details on our contact page.